Frequently Asked Questions | FAQ
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All items sold through our website are completely original.
Before proceeding to the customer, each item goes through a thorough authenticity verification process.
Every detail, from the tags to the stitching, is carefully examined to ensure that the product you receive is authentic and defect-free.
We condemn any and all association with counterfeit/fake products.
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Shipments destined for Mainland Portugal & Islands are entirely carried out via CTT Expresso — 4.90€
Shipments destined for Peninsular Spain are carried out via CTT Expresso (European Union) — 4.90€
Shipments destined for other European Union countries are entirely carried out via CTT International Economy or UPS — 17.90€
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Immediate Delivery
Sizes marked with a lightning bolt are available for immediate delivery (24 to 48 hours).
Standard Delivery
Sizes not marked are available for standard delivery (3 to 14 business days).
On average, our shipments take 4 business days when sent to Mainland Portugal & Islands.
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After placing your order you will receive an email with the tracking code so you can follow its shipment in real time.
Enter it in the box that says "Track Object" on the CTT website and see where in the country your product is.
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Our Customer Support team is always available to advise the customer on the best choice regarding size.
Contact us directly on Instagram, Live Chat or Email.
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You can contact us in various ways:
- Instagram: @lisabonastreetwear
- Section of Customer Support
- Live Chat
- Email: geral@lisabonastreetwear.pt
Responses, usually within 24 business hours.
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Yes, we carry out returns & exchanges within 14 days after the order arrives on the strict condition that the purchased pair/item is in perfect saleable condition, that is, without any signs of use and with the respective box/packaging in perfect condition.
Return costs are borne by the customer unless the item(s) in question is/are defective.
There are no costs associated with exchanges, which are completely free.
For more information on how to proceed, contact us or consult the page "Exchanges and Returns".
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Yes, we also accept orders from other European countries, including Spain.
We even have a domain dedicated to this audience, which is so dear to us: lisabonastreetwear.es
Visit it now and discover our wide range of sneakers & exclusive pieces — entirely in Spanish.